Merchant/branch/courier report and the finance cards on the company dashboard
Filters and what each figure reads in the Merchant/Branch/deliveryman report and why many show 0, plus the money cards on the company dashboard and who can open them.
Last updated 22 October 2026 · Last verified 22 October 2026
Purpose#
This guide covers two money views for a delivery company: the older Merchant/Branch/deliveryman report and the money cards on the company dashboard. It explains the filters, what each figure reads and why some show 0, and who can open them. For per-status parcel counts use the Parcel report (its Total Cash Collection adds up the COD amounts of all matching parcels, not cash received); for money actually owed or held between you, couriers and merchants use the settlement pages.
Who can open them#
| View | Who | Condition |
|---|---|---|
| Merchant/Branch/deliveryman report | Company staff | The merchant_hub_deliveryman permission, on a company domain. Without it you are sent to the home page. The Reports menu itself appears only with parcel_status_reports or parcel_wise_profit |
| Company dashboard | Company admin and in-charge | An active company subscription, for companies that need one (an expired subscription redirects to the plans page); hub accounts get the classic dashboard |
Read the Merchant/Branch/deliveryman report#
Open the report
In Reports choose Merchant/Branch/deliveryman.
Choose the user type and filters
User Type is required: Merchant, Branch or Delivery Man. Optionally set the Date range (parcels are selected by creation date), then the Merchant, Hub or Delivery Man selector. Press Filter. Clear opens the Parcel report, not this page.
Read the panels
For the Merchant and Branch types a Parcels Status table counts the matching parcels per status; the Delivery Man type has no status table. The other panels depend on the type (see the table below).
Print
Print opens a print page in a new tab. It shows amounts as whole numbers (decimals dropped).
Where the figures come from#
| Panel (type) | Figures | Source |
|---|---|---|
| Parcels Status (merchant, branch) | Count per status | Your company's parcels in the filter |
| Profit Info (merchant, branch) | Total Delivery Charge, COD Charge, Total Vat, F./L.Charge, P.Charge | The parcel's older accounting fields, summed only for parcels that have courier statement entries |
| Total Profit | Delivery charge incl. VAT minus the couriers' income entries | |
| Payable to merchant (merchant) | Total payable merchant (COD) | The amount payable to the merchant on each Delivered parcel and each parcel flagged partial |
| Total paid to merchant (with Pending) | Always 0 | |
| Total paid by merchant, Pending payments | Approved and pending rows of the older merchant payments table (no date filter) | |
| Branch Info (branch) | Total Cash Collection | The COD amount (cash collection) recorded on Delivered and partial parcels |
| Cash received from delivery man, Total paid to branch | Older cash-received and branch-statement entries | |
| Bank Cash Info (branch) | Income, Expense | Older bank-transaction entries of the chosen branch, all dates |
| Income / Expense (courier) | Income, Expense | Older courier statements and commission entries |
| Delivery man info (courier) | Total Cash Collection, Total Income, Total paid to Branch, Total Payable to Branch | Older courier statements, commission expenses and cash-received entries |
Money cards on the company dashboard#
The money amounts are current balances and do not follow the period buttons (Today, 7 days, 30 days, 3 months); the one exception is the "+N new" merchants count on the third card. The period buttons drive the Parcels in period and Delivered tiles (with their success rate and returns), while the «جاهز للتوزيع» (ready for distribution) and «تسليمات اليوم» (today's deliveries) tiles are current counts.
| Card (Arabic label) | Meaning | Source |
|---|---|---|
| Cash with couriers («نقدية مع المناديب») | Cash collected and not yet handed in | The couriers' cash-in-hand balances, added up |
| Courier dues («مستحقات المناديب») | Commissions not yet paid | The couriers' earnings balances, added up |
| We owe our merchants («علينا لتجارنا») | Collections owed to your merchants, with their number and shipping credit | The company ledger's collection and credit wallets |
| Account with the platform («الحساب مع المنصة») | "We owe", "Owed to us" or "Settled" | Platform collections on your delivery of platform merchants' parcels minus your fees, after settlements |
The first three cards link to the courier settlements or merchants pages.
Common mistakes#
- Reading 0 in Total Profit or Payable as an error in your data: those figures use older fields.
- Expecting a PDF: only the print page exists.
- Expecting the money cards to follow the period: their amounts are current balances (only the "+N new" merchants count follows the period; the period drives the Parcels in period and Delivered tiles).
Limits and permissions#
- Company domain only; other companies' data never appears.
- The Arabic interface gives this menu entry the wording «التاجر / المحور / مندوب التوصيل».