Merchants

Registration, shipments, wallet and store connections.

• Register a new merchant account How an independent merchant opens an account on the merchant sign-up page of the main website: the fields, plan choice, validation rules and sign-up limits, and what the system creates after you submit. Guide Merchants
• Create your first shipment in the merchant panel How to create a parcel in the merchant panel: pickup location, delivery company and recipient details, the fee preview and required balance, and the validation and coverage messages. Tutorial Merchants
• Import shipments from an Excel or CSV file How to import many parcels at once: the template, accepted columns, the 300-parcel and 5 MB limits, the merchant plan requirement, and how to read the result of each row. Guide Merchants
• Print shipping labels (single and bulk) with a QR code How to print the shipping label for one or several parcels: where to open it, the four sizes, what the label contains with its barcode and QR code, and the 200-label limit. Guide Merchants
• Request a courier to pick up your parcels How a merchant that belongs to a delivery company asks for a courier to collect parcels from a pickup location, the fields to fill in, and how the company handles it through four statuses. Guide Merchants
• Merchant wallet: balances, top-up and payouts The three wallet balances, topping up (manual transfer, and online payment when enabled), requesting a payout and its schedule, and the account statement as CSV or a printable document. Guide Merchants
• Merchant plans and limits: features, limits and upgrade rules Reference for merchant plan features and limits (API, webhooks, stores, import, parcels, pickup locations), what a legacy plan means, the upgrade-only rule and what a blocked action looks like. Reference Merchants
• Parcel statuses: full reference for merchants Reference of every parcel status shown in the merchant panel, with its exact name, meaning, who changes it and the usual order from creation to delivery or return. Reference Merchants
• Returns and refusals: what happens and what to do What happens when a recipient refuses a parcel or delivery fails: another attempt or a return, the return path to you, what to do in your panel and the effect on your balance as the system implements it. Guide Merchants
• The parcel report and CSV export How to use the merchant Parcel report: period and filters, what the figures and groups mean, the CSV export and printing, and the plan feature "Export reports (CSV)" that the export needs. Guide Merchants
• Support tickets: open one and follow the reply How to open a support ticket from the merchant panel and follow the replies from your delivery company's support team: the ticket statuses, what the team sees, and the limits. Guide Merchants
• Pickup locations: add, edit and use them How to add, edit and delete pickup locations in the merchant panel, how their details are copied into each parcel and used for distance pricing, plus the plan limit and the default location. Guide Merchants
• Cash on delivery, delivery fee and other charges on a parcel What the Parcel summary shows when you create a parcel: amount to collect, delivery fee, platform share, COD commission and what is deducted from your balance, and how each is calculated. VAT and packaging are not priced. Reference Merchants
• Cancel a shipment at the shipping company and get your money back When the Cancel shipment button appears for a parcel sent to Sham Express, what happens at the company and in your balance, and the limits and messages you may see. Guide Merchants
• Link your own shipping company account and read its prices in the preview How to link your account with LFL Express or Sham Express, when the own-account option appears, and what the company price rows in the Parcel summary mean, including what is held from your balance. Guide Merchants
• Check a customer's number and record fraud reports before shipping How the number-check box in New parcel works and what its colours mean, how to record and review a fraud report, and the feature's limits. Guide Merchants
• News and offers: where they appear, how they are read and who publishes them How to reach the news and offers page from the notification bell, what each card contains, how read state works, who sees which offer, and the bell's limits. Guide Merchants
• Merchant profile and changing your password How to edit your name, email, mobile, address and images and change your password, what you cannot change, and how editing mobile and email affects signing in. Guide Merchants
• Independent (virtual) merchants, My delivery company and the account type What is created for an independent merchant at sign-up, how to run your couriers and parcels from My delivery company, and the truth about switching merchant type in the current panel. Guide Merchants