Delivery companies

Hubs, couriers, dispatch, pricing and settlements.

Register a delivery company and sign in for the first time How a delivery company registers itself from the public company sign-up page: required fields, the email OTP, what the platform creates (sub-domain and owner account), the first login and choosing a plan. Guide Delivery companies
Branches (hubs), in-charge accounts, staff users and roles How a delivery company adds a branch (hub), appoints an in-charge, creates roles, adds staff users and sets their permissions, including what happens to permissions when a hub is chosen. Guide Delivery companies
Delivery areas on the map and the coverage check How to draw delivery areas and attach couriers for assignment suggestions and auto distribution, what happens when no area matches, and how the coverage check limits accepted countries and governorates. Guide Delivery companies
Company delivery pricing methods Reference for the four delivery fare methods (governorate, weight, distance, distance plus weight), the pricing page fields, requirements such as coordinates, a worked example and the common error messages. Reference Delivery companies
Dispatch board: assigning parcels, pickup requests and courier duty mode How a delivery company assigns parcels to couriers manually, in bulk or automatically by area, handles merchants' pickup requests and turns on the courier online rule. Guide Delivery companies
Courier cash settlement and the company merchants ledger How a delivery company collects COD cash from couriers and pays their commissions, and how it manages its merchants' balances, COD dues and statements. Guide Delivery companies
Live courier tracking on the map How the courier tracking map works: the live_tracking plan feature, what the courier app must send, and how the trail is stored and pruned after 30 days. Guide Delivery companies
Add and manage couriers in the company panel How a delivery company adds a courier, sets commission, areas and parcel limit, suspends them or requires them to be online, and what the courier then does in the mobile app. Guide Delivery companies
Add and manage merchants in the company panel How a delivery company adds a merchant, chooses how they pay the fee, tops up their balance, handles top-up requests, settles COD dues, and which older fields the current pricing no longer uses. Guide Delivery companies
Parcel lifecycle in the company panel Parcel statuses in the company panel from creation to delivery or return, who may change each one, the status log, undoing a step, and what each change triggers. Concept Delivery companies
Company reports: the Parcel report and other reports How a company uses the Parcel report (period, filters, tiles, breakdowns, export), what each number means, and which older reports in the menu are unreliable for money figures. Guide Delivery companies
Company plan and subscription: view, limits and renewal How to read your company plan and its limits as implemented, how to upgrade or renew by card through Stripe, and what stops working when the subscription expires. Guide Delivery companies
Company payment gateways for merchant top-ups How a delivery company admin connects its own Stripe, ShamCash or Paymera account so company merchants can top up their balance online, what each gateway needs, and what is not available. Guide Delivery companies
Departments, designations, salaries and payroll How to create departments and designations, set each staff member's and courier's salary, generate a month's payroll and review it in Salary Reports, and what is not available on the salary payment screen. Guide Delivery companies
Fleet: assets, fuel, maintenance and accidents What the asset category, asset, fuel, maintenance, accident and asset report screens record in the company panel, how they connect, and which parts are not available, such as vehicles, the Maintenances page and asset assignment. Guide Delivery companies
Delivery categories, packaging and surcharges, and their effect on price How a company sets up delivery categories, delivery charges, delivery types, packaging and the liquid/fragile charge, and what still affects a parcel's price versus what only feeds the preview and the staff import. Guide Delivery companies
To-do list: create, assign and complete tasks How company staff add a task, assign it to a colleague and move it from Pending to Completed with notes, who sees the company's tasks, and what the list does not do. Guide Delivery companies
Notifications, push messages and Google Maps settings What the automatic notification rules send and to whom, what the older Notification Settings and Push Notification pages really do, and how to set the Google Maps key and what happens without it. Guide Delivery companies
Sign in with Google and Facebook: what controls the buttons and what users see How the Google and Facebook buttons on a company sign-in page work through Socialite, what controls them, what the Social login settings screen in the company panel does and does not control, and what is created for the user. Guide Delivery companies
Merchant accounts and the company ledger: what you see, change and what is recorded How a delivery company reads its merchants' book: what shipping balance and COD dues mean, what can be changed, what is recorded in transactions (corrected by a new opposite movement, not edited or deleted from the company panel), and old pages that no longer work. Guide Delivery companies
Governorate prices and the branch map How a delivery company sets a fixed price per governorate and how the system turns it into a parcel fare, and how to open the branch map and what each marker shows. Guide Delivery companies
Support desk and fraud numbers: merchant tickets and customer screening How a delivery company receives merchants' tickets, replies and changes status, how to check a customer's number and add reports on suspicious numbers. Guide Delivery companies
Courier fleet view and the parcel map Two maps of couriers and parcels: live tracking and the Map Show button on the parcels list: what each shows, who opens it and how fresh the data is. Guide Delivery companies
Merchant/branch/courier report and the finance cards on the company dashboard Filters and what each figure reads in the Merchant/Branch/deliveryman report and why many show 0, plus the money cards on the company dashboard and who can open them. Guide Delivery companies
A delivery company's day: an operations checklist A daily checklist for a delivery company: dashboard, pickup requests, dispatch, following couriers, failures and returns, collecting and settling cash and reviewing reports, linking to the detailed guides. Guide Delivery companies
Month-end for a delivery company: what you can reconcile The platform has no formal period-close function. This is a manual checklist using the screens that exist: courier and merchant settlements, top-up requests, payroll and the parcel report, and what each one cannot do. Guide Delivery companies
Activity log: what is recorded and who can see it Guide to the Active Logs screen of the company panel: which changes are recorded automatically, who can open it, how to read an entry and what the screen does not show. Guide Delivery companies