Getting started

Learn the platform, its roles and how to track a parcel.

Platform overview: roles and panels Meet the platform roles: super admin, delivery company, merchant, courier, warehouse supervisor and recipient, their panels and how they connect. Concept
Track a parcel on the public tracking page How a recipient opens the public tracking page by link, QR code or by typing the number, what it shows and hides, and the 60-requests-per-minute limit. Guide
Ship a parcel without an account How individuals ship a parcel at /ship without an account: price, form, prepaid payment, the private order link and its statuses, and when the service is unavailable. Guide
Notifications: the bell, e-mail and mobile devices What the notification bell shows and how read state works, which events send e-mail, and how mobile devices are registered to receive push messages. Guide
User roles and access: who can do what Every platform role on one page: super admin, central staff, company admin and staff, branch in-charge, merchants, warehouse supervisor, courier and visitor, with where each signs in and where access is configured. Concept
From order to payout: the cash-on-delivery cycle The whole cycle: creating the shipment, pickup, dispatch, the courier's collection, the company's settlement with the courier, the merchant's COD dues and payout, and what depends on company or platform settings. Concept
Platform glossary Definitions of the terms as the interface uses them in Arabic and English: parcel, tracking number, independent merchant, courier, branch, warehouse, COD, wallet, settlement, plan, webhook and API key. Reference