Ship a parcel without an account

Purpose#

The page /ship lets anyone send a parcel without an account. You enter the sender and recipient details, see the price, pay online in advance and get a private order link. For regular shipping, a merchant account fits better.

Who can use it, and when it is unavailable#

Anyone can, but only while the super admin has switched it on and all three of these are true:

• individual shipping is turned on;
• at least one shipping company is made available for it;
• at least one payment gateway is enabled for individual shipping.

Otherwise the Ship a parcel menu link and the Ship a parcel now — no account needed button on the classic home page (platform main site only) do not appear; the redesigned website does not add them automatically, so /ship is the reliable entry point. Opening /ship directly shows Service is currently unavailable and Shipping parcels without an account is temporarily suspended. Try later or register as a merchant. The footer link on the merchant sign-up page (/join) is always shown, so it can lead to this message.

What you need#

• For sender and recipient: a name, a mobile number valid for the chosen country (an example is shown), a governorate and a detailed address. A map pin is optional.
• An approximate weight, from 0.1 kg up to the maximum the form shows (10 kg unless the platform changed it); heavier parcels are refused.
• One of the offered payment methods, for example ShamCash, Paymera or Card (Stripe).
• The platform chooses the open countries and governorates (only Syria unless changed). Sender and recipient must be in the same country unless shipping between two countries is allowed.

Steps#

1. Open the page

   Open /ship; the classic home page's link and button and the /join footer link lead there too.

2. Fill in sender and recipient

   Complete Sender (you) — pickup address and Recipient — delivery address. If the shipping company (pre-selected in the next step) publishes areas for a governorate, an Area / district list appears and you must pick from it; if you change the company later the list reloads, so you may need to pick again.

3. Choose the company and weight

   Under Parcel and company pick the Shipping company, enter the weight and, optionally, a note for the courier (up to 500 characters). Once both governorates, both detailed addresses (plus the Area / district wherever a list is offered) and the weight are filled, Full shipping fee under Payment shows the price (plus an approximate Syrian-pound amount when a rate is set); if it cannot be calculated, a red message appears, for example Could not calculate the price — check the addresses. Names, mobile numbers, the payment method and the confirmation box are not needed for the price; they only enable the Pay button.

4. Pay

   Choose a payment method, tick the confirmation box and press Pay and request a courier. While the button is disabled, a Missing: line lists what is needed. The gateway's page shows the exact amount (US dollars or Syrian pounds, depending on the gateway); afterwards you return to your order page.

5. Keep your order link

   The order page address is /ship/ followed by a private 48-character token. There is no sign-in for these orders, so keep the link: it is how you return to the order.

Expected result#

The order page is titled Shipping order G-… and shows the order number, amount, sender, recipient, shipping company and weight.

While the order awaits payment and at least one gateway is still enabled, the page shows a card with a form to pay again and, once a payment attempt has started, the Paid? Check payment now button. If no gateway is enabled, that card (button included) is not shown. The page checks the status by itself for about five minutes while open, whether or not the card is shown.

Common mistakes#

• The page expired or was submitted too quickly — refresh the page and try again. The form was open for over two hours, or was submitted within about four seconds of opening.
• You have unpaid orders — complete payment from the order link, or try again after 24 hours. At most three unpaid orders are allowed per phone number or device in 24 hours.
• Paid but still waiting. Press Paid? Check payment now before paying again. The button appears while at least one gateway is enabled and once a payment attempt has started.
• Lost order link. Contact support with your phone number or the order number.

Limits and permissions#

• Payment is electronic, in advance, for the shipping fee only; there is no cash on delivery. Per the confirmation text, the fee is not refunded once the courier picks up the parcel, and a paid order that is cancelled is not refunded automatically: contact support with the order number so it can be handled manually.
• Per device (IP address), the limits are 30 price checks and 5 order submissions per minute, plus 300 price checks per hour and 20 order submissions per day, counted even when a submission is rejected afterwards. The per-minute counters are shared with the other pages that have a per-minute limit, so you can hit the 429 page earlier than these numbers suggest. Beyond a limit you see a message or a 429 page.
• The order link is a secret: anyone with it sees the names and addresses. The page asks search engines not to index it.