Merchant profile and changing your password
How to edit your name, email, mobile, address and images and change your password, what you cannot change, and how editing mobile and email affects signing in.
Last updated 22 October 2026 · Last verified 22 October 2026
Purpose#
This guide shows how to review and edit your merchant account details and change your password, what you cannot change yourself, and how edits affect signing in.
Who can use it#
Every merchant account can use it, and the profile pages keep working even if your plan or your company's subscription has expired. The pages always work on your own account, and cannot edit anyone else's. An account registered with Google or Facebook does not get the "Change password" item.
Steps#
Open Profile
Click your picture in the top bar, then Profile. The page shows your details, some of them read-only (see the table below).
Edit your details
Click Edit to open the Update Profile page. Its fields are Name, Email, Mobile, Business Name, Address, Image, NID and Trade License. Upload a file only if you want to replace the current one.
Save
Click Save Change. You return to the profile page and an English message appears: "Merchant Profile updated successfully."
Change your password (optional)
From the same picture menu click Change password. Type Old Password, then New Password, then Confirm Password, and click Save Change. On success you return to the profile page and see: "Password updated successfully".
What you can and cannot change#
| Item | Can you change it? |
|---|---|
| Name, email, mobile, business name and address | Yes, on the update page. |
| Profile picture, NID image and trade license | Yes, by uploading a new file that replaces the old one. |
| Password | Yes, on the Change password page. |
| Pickup point (pickup locations) | Not here; managed on the Pickup locations page. |
| Merchant unique id, hub, VAT%, payment period, status, opening balance | No. Shown read-only, with no field in the form. |
Expected result#
- The new details appear at once on the profile page.
- The new email and mobile number become your sign-in name straight away: sign-in accepts either an email or a mobile number (an input made only of digits is treated as a mobile number). The new password applies at your next sign-in. This page does not sign you out.
Common mistakes#
- The message "Old password not match!": the old password is wrong. Type it again.
- Password validation messages: "The old password field is required.", "The new password must be at least 6 characters." and "The confirm password and new password must match." (the new password needs 6 or more characters, and the confirmation must equal it).
- Saving messages: "The Name field is required." and "The Address field is required."
- A mistyped mobile or email: they are your sign-in name, so check them carefully before saving.
- Changing the address here does not change your pickup locations: the profile address is separate from the addresses of pickup locations.
- "Something went wrong." appears: the edit was not saved; try again, and if it repeats contact support.
Limits and permissions#
- The new password must have at least 6 characters.
- Uploaded pictures (profile, NID, license) replace the previous file.
- The success and warning messages on these pages are always in English, even in the Arabic interface.
- Status, VAT%, payment period and opening balance are not changed from this page.